Customer care and satisfaction

We assist our customers with all the decision-making stages involved in a purchase process, from direct sale to essential after-sales services.
We always seek to present ourselves as the success partners of our customers; flanking them step-by-step in all their needs. Our customers’ success is our greatest satisfaction.

Research & Development

Verticalisation of production processes

The development of a new plant or new brand, dressed in sustainable packaging are key phases to be monitored carefully and with close attention; this is why we make available:
  • Teams of salesmen, technicians and engineers, who are always on-hand and able to provide specific, all-round consultancy on plants and packaging.
  • The research & development team able to offer innovative, sustainable products, which lead first and foremost to our customers’ success.
  • Verticalized production process able to issue new production orders as quickly as possible and with top quality.
  • Our customers enjoy direct contact with our in-house graphics studio, free of charge, to help them develop ad hoc packaging.

After-sales support service

Spare Parts Warehouses & Packaging

We consider maintenance of the processing plant and the timely supply of packaging as an essential service, allowing all our customers to fulfil their orders; this is why we have:
  • A rapid, qualified, professional after-sales assistance service thanks to our 120 in-house technicians located in the most important production poles across the globe.
  • Through remote assistance technology, we guarantee technical support from a remote position, which reduces the time and costs for our customers.
  • The main spare parts and those most subject to natural wear and tear over time, are always available in the various warehouses, offering a timely service.
  • We have large stocks of packaging materials, both printed strips and nets, satisfying any unexpected last minute requests.